“NPS is one of my favorite growth tactics. I use it two ways. First to fix detractors & passive (unhappy customers) problems by reaching out and offering help immediately after someone gives us 1-8 score. The second way I use NPS is to turn my promoters into advocates.”

The Marketer’s Guide To Net Promoter Score (NPS)

TAKE YOUR ECOMMERCE TO THE NEXT LEVEL

Sujan Patel

GM & Co-Founder @Web Profits

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What you'll find inside

NPS Calculation

All you need to know about Net Promoter Score

NPS Interpretation

Successful NPS Examples

About Omniconvert

Omniconvert is an award-winning software that allows marketers to increase conversion rate using the power of A/B testing, behavioral surveys, real time web personalization and advanced segmentation.